AT AEM Analytics, the customer comes first; we are committed to give outstanding service and value to our customers.
AEM Analytics always gives top priority to its customer’s satisfaction. We have developed an array of innovative workforce management processes to focus on our customers satisfaction by becoming a “Trusted Advisor” of our customers.
To ensure 100% satisfactory support, our executives themselves get involved in case of escalation and make sure that customers’ concerns are taken care of immediately.
Our Account Executive always remains in touch with our customers and formal communication includes monthly feedback on performance and project reviews with customers
We use regular reporting mechanisms to ensure that there is a two-way flow of information for effective personnel management. The communication process consists of weekly project status meetings, monthly status reports, and periodic face-to-face project reviews.
We clearly define escalation process at start of contract along with our Account Manager for each account we create.
